Terms of Service - User Agreement

1. Acceptance of Terms

Welcome to Hehinter. These Terms of Service ("Terms") govern your access to and use of the website hehinter.com and all related services, applications, and content provided by Hehuang International Trade (Huizhou) Co., Ltd. ("Hehinter," "we," "us," or "our").

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use our services. These Terms constitute a legally binding agreement between you and Hehinter.

2. Description of Services

Hehinter provides the following services:

International Trade Services: Import/export agency, domestic trade, offshore trade, and related consulting services
Supply Chain Management: Logistics coordination, warehousing, and distribution services
Mobile Applications: Business management apps available on Google Play and Apple App Store
E-commerce Solutions: Internet sales platform management (excluding licensed products)
Product Trading: Daily necessities, apparel, electronics, building materials, agricultural products, and food products (with proper permits)
Exhibition Services: Event planning and coordination

3. User Eligibility and Age Requirements

You must meet the following requirements to use our services:

3.1 General Requirements

You must be at least 13 years of age to use our website
You must be at least 13 years of age to download and use our mobile applications (US and most other jurisdictions)
You must be at least 16 years of age for EU/EEA users under GDPR
You must have the legal capacity to enter into binding contracts
You must not be prohibited from using our services under applicable laws

3.2 Regional Age Requirements

United States (COPPA): Users must be 13+ years old. Users under 13 require verifiable parental consent.
European Union (GDPR): Users must be 16+ years old, or the age set by member states (minimum 13)
United Kingdom: Users must be 13+ years old under UK GDPR
California (CCPA): Users must be 13+ years old
Other Countries: Age requirements may vary. Users must meet the minimum age requirement in their jurisdiction

4. Account Registration

To access certain features, you may need to create an account. When registering, you agree to:

Provide accurate, current, and complete information
Maintain and update your information to keep it accurate
Keep your password secure and confidential
Notify us immediately of any unauthorized access
Accept responsibility for all activities under your account

5. Acceptable Use

You agree not to use our services to:

Violate any applicable laws, regulations, or third-party rights
Engage in fraudulent, deceptive, or misleading practices
Distribute malware or other harmful code
Attempt to gain unauthorized access to our systems
Interfere with the operation of our services
Collect user data without consent
Harass, abuse, or harm other users
Impersonate any person or entity
Promote illegal activities or hate speech
Violate export control or trade sanctions

6. Mobile Application Terms

6.1 App Store Compliance

Our mobile applications are subject to the terms and conditions of the respective app stores:

Google Play Store: Google Play Developer Distribution Agreement and Google Play Developer Program Policies
Apple App Store: Apple Developer Program License Agreement and App Store Review Guidelines
Huawei AppGallery: Huawei Developer Agreement and AppGallery Policies
Samsung Galaxy Store: Samsung Developers Terms of Service
Amazon Appstore: Amazon Appstore Developer Distribution Agreement

6.2 App Updates and Availability

We reserve the right to update, modify, or discontinue any mobile application at any time. We may automatically check for updates and download them with or without your consent.

6.3 In-App Purchases

Some features may require in-app purchases. All purchases are final and non-refundable unless otherwise required by law.

7. Intellectual Property Rights

7.1 Our Content

All content on our website, including but not limited to text, graphics, logos, images, software, and trademarks, is owned by Hehinter or our licensors and is protected by intellectual property laws.

7.2 Your Content

You retain ownership of content you submit. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and distribute your content for the purpose of providing our services.

7.3 Trademarks

Hehinter, HEHINTER, and related logos are trademarks of Hehuang International Trade (Huizhou) Co., Ltd. You may not use these trademarks without our prior written consent.

8. Payment Terms

8.1 Pricing

All prices are subject to change without notice. Prices are quoted in the applicable currency and do not include taxes, shipping, or customs duties unless specified.

8.2 Payment Methods

We accept various payment methods as indicated during checkout. You agree to provide valid payment information and authorize us to charge the applicable fees.

8.3 Refunds

Refunds are processed at our discretion. Generally, digital products and services are non-refundable once delivered or used.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEHINTER SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Damages arising from third-party actions or advertisements
Technical failures, interruptions, or data loss
User errors or negligence
Acts beyond our reasonable control

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless Hehinter, our officers, directors, employees, and agents from any claims, damages, losses, and expenses (including legal fees) arising from:

Your violation of these Terms
Your misuse of our services
Your violation of third-party rights
Your illegal or wrongful conduct

11. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING:

Merchantability and fitness for a particular purpose
Non-infringement of intellectual property
Accuracy, reliability, or completeness of content
Uninterrupted or error-free service
Security of data transmission
Performance or results from using our services

12. Third-Party Links and Services

Our services may contain links to third-party websites or services. We are not responsible for the content, accuracy, or opinions expressed on third-party sites. Your interactions with third parties are governed by their own terms and privacy policies.

13. Advertising and Sponsored Content

Our services may contain advertising and sponsored content. This content is clearly identified, and advertisers are responsible for ensuring their content complies with applicable laws and regulations.

14. International Trade Compliance

You agree to comply with all applicable export control laws, trade sanctions, and import/export regulations when using our services. You represent that you are not located in, or a citizen of, any country subject to comprehensive trade sanctions.

15. Termination

15.1 Termination by You

You may terminate your account at any time by contacting us or using the account closure feature in our apps.

15.2 Termination by Us

We may terminate or suspend your access immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use our services ceases immediately.

16. Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of the People's Republic of China, without regard to conflict of law principles.

16.2 Arbitration

Any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the China International Economic and Trade Arbitration Commission (CIETAC).

16.3 Class Action Waiver

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against Hehinter.

16.4 Injunctive Relief

Notwithstanding the above, we may seek injunctive relief in any court of competent jurisdiction to protect our intellectual property rights.

17. Modifications to Terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website. Your continued use of our services after such changes constitutes acceptance of the modified Terms.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Hehinter regarding your use of our services.

20. Contact Information

If you have questions about these Terms, please contact us:

Hehuang International Trade (Huizhou) Co., Ltd.
1st Floor, Comprehensive Building, Ganpi Village, Zhenlong Town, Huiyang District
Huizhou, 516000, China
Email: support@hehinter.com
VIP/Business: licuiwei@hehinter.com
Website: hehinter.com